Terms & Conditions

   
 

GENERAL INTRODUCTION
The easiest and most convenient way to purchase the products is through our secure website. If you do not wish to order on the web site, you may also order by e-mail or phone. Each product has a description and a picture. The navigation of this site is straight-forward. However, if you want to go back to the previous page use your browsers "Back" button or the "Home" Button.

MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Complete secure order' and you will be asked for a few details that we need to be able to complete the order. The order is then sent through a secure server. A confirmation mail will automatically be issued (products, quantities and cost). For any questions regarding your purchase please use the following e-mail address: info@theirishteacompany.ie.

PAYMENT
Payment can be made by:
- PayPal
- Stall Pickup: Pickup at our stall in Boyle, Co. Roscommon, Saturdays 10am-2pm or in Carrick-on Shannon, Co. Leitrim, Thurdays 10am-2pm.

DELIVERY/SHIPPING COST

The Irish Tea Company's web orders are sent by standard post. There is a charge of €7.00 per package for delivery within Ireland and Northern Ireland . Please note that we have a minimum order of 4 or 6 honey jars because of our custom made packaging. Items being sent outside the EU may be liable for customs charges on entry- the recipient is liable for these charges.

DELIVERY SCHEDULE
You will normally have your order within 3 - 5 business days.

BACK ORDERS
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

TAX CHARGES
No VAT is charged on tea, VAT at 21% is charged on tea accessories.

CREDIT CARD SECURITY
The Irish Tea Company does not process your payment directly, we get PayPal to process the fiancial transaction for us. This ensures your payment is handled in a safe professional manner. The Irish Tea Company have at no stage acces to your credit card details. Please check www.paypal.com for further details.

GUARANTEE
We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.

RECEIVING YOUR ORDER
On receipt of your order please check the packaging and contents carefully. Please keep any original packaging that the products are supplied in, in case you need to return the product. If you have any problems with your delivery or goods you must notify us within 7 working days of receiving your order.

RETURNS POLICY
On receipt of your order please check the packaging and contents carefully. Please keep any original packaging that the products are supplied in, in case you need to return the product. If you have any problems with your delivery or goods you must notify us within 7 working days of receiving your order

SELLING ONLINE
With WebMart

TROUBLESHOOTING
You must allow cookies to buy online. If this function is disabled in your browser we are not able to gather the necessary information about your online shopping. In this case you can order by e-mail (info[ät]theirishteacompany.ie). Should you encounter problems with the website itself (bugs, invalid links or just strange behaviour) please mail to webmaster[ät]theirishteacompany.ie. Please always state your problem, your Internet browser and the operating system.